Refund policy
Return and Refund Policy
Last updated: August 16, 2026
We want you to be satisfied with your Artist Saver™ purchase. This Return and Refund Policy explains how returns, refunds, damaged products, defective products, cancellations, exchanges, and Founding Painter preorder purchases are handled for purchases made through ArtistSaver.com.
ArtistSaver.com is operated by Halico Art, LLC.
Founding Painter Preorders
The Founding Painter preorder is a limited early adopter offer available to the first 250 eligible orders.
Founding Painter preorders are paid in full at the time of purchase and include free shipping and handling.
Founding Painter preorder purchases are final sale for change of mind. They cannot be canceled, returned, or refunded because the customer changes their mind, no longer wants the product, or decides not to wait for fulfillment, except where a cancellation, refund, return, or other remedy is required by applicable law.
If a Founding Painter Artist Saver arrives with shipping damage to the package or product that makes the product unusable or prevents it from functioning as intended, contact support@artistsaver.com as soon as reasonably possible. Approved claims will receive a replacement at no additional cost.
Cosmetic damage to the external shipping carton alone does not qualify for replacement when the Artist Saver product itself remains undamaged and fully functional.
Nothing in this section limits any consumer right or remedy that cannot legally be waived or excluded.
30-Day Return Policy for Eligible Non-Final-Sale Purchases
For eligible Artist Saver purchases that are not designated final sale, you may request a return within 30 days after your order is delivered.
To be eligible for a standard return, the product must be:
• In clean, resalable condition
• Free from paint, solvents, mediums, oils, or other material residue
• Free from damage caused by misuse or improper handling
• Returned with the original components and accessories
• Returned in the original packaging when reasonably available
We understand that packaging may be opened to inspect the product. Opening the package alone does not make an otherwise eligible item ineligible for return.
Products that have been substantially used, altered, damaged after delivery, or contaminated with paint or other materials generally cannot be returned for a change-of-mind refund.
This limitation does not apply when the return is related to a product defect, damage during shipment, an incorrect item, or another issue for which Halico Art, LLC is responsible.
How to Request a Return or Damage Claim
Before returning an Artist Saver product or requesting a damage replacement, contact:
Please include:
• Your name
• Your order number
• The email address used for the order
• The reason for the request
• Photographs when the product is damaged, defective, or incorrect
• Photographs of the shipping carton and internal packaging when applicable
If a return is approved, we will provide return instructions and the appropriate return address.
Do not send products to the Halico Art, LLC business address unless we specifically instruct you to do so.
Artist Saver orders may be fulfilled through a third party fulfillment provider, and approved returns may need to be sent directly to a designated fulfillment or returns facility.
Products sent to an unauthorized or incorrect address may experience significant processing delays.
Return Authorization
A return must be authorized before it is shipped.
After reviewing your request, we will provide instructions for returning the product and, when applicable, a return shipping label.
Please follow the provided instructions so the return can be properly identified and processed when it arrives at the fulfillment facility.
Founding Painter orders that qualify for an approved damage or nonfunctional product claim will normally be resolved through replacement rather than a standard return for refund.
Return Shipping Costs
For eligible standard returns based on preference, change of mind, or ordering the wrong product, the customer is responsible for return shipping costs unless otherwise stated.
If the product is defective, damaged during shipment, or we sent the incorrect product, Halico Art, LLC will provide appropriate instructions and, when required, cover the reasonable return shipping cost.
For an approved Founding Painter replacement claim, Halico Art, LLC will provide the replacement at no additional cost to the customer.
Do not independently purchase return postage for a damaged, defective, or incorrect product before contacting us if you expect Halico Art, LLC to cover the return shipping cost.
No Restocking Fee
We do not currently charge a restocking fee for an eligible return made in accordance with this policy.
Original shipping charges are generally not refundable for standard change-of-mind returns.
If the return results from an error by Halico Art, LLC or an eligible damaged, defective, or incorrect product, applicable shipping charges will be handled as part of our review of the claim.
Damaged Products and Shipping Damage
Please inspect your Artist Saver after delivery.
If your product arrives damaged, contact support@artistsaver.com as soon as reasonably possible.
Please include:
• Your order number
• A description of the damage
• Clear photographs of the product
• Photographs of the shipping carton
• Photographs of the internal packaging when available
Please keep the product, shipping carton, and packaging materials until we have reviewed the claim. The shipping carrier or fulfillment provider may require photographs or other information to investigate shipping damage.
For Founding Painter orders, when shipping damage makes Artist Saver unusable or prevents it from functioning as intended, an approved claim will receive a replacement at no additional cost.
For other eligible orders, depending on the circumstances and applicable law, we may provide a replacement, exchange, repair solution, refund, or other appropriate resolution.
Defective or Nonfunctional Products
If you believe your Artist Saver has a manufacturing defect or does not function as intended, contact support@artistsaver.com.
Please describe the issue and provide photographs or video when helpful.
We may ask you to perform reasonable troubleshooting steps so we can determine whether the issue can be resolved without returning the product.
For Founding Painter orders, if we determine that the product is defective or nonfunctional, the normal remedy under this policy is replacement at no additional cost.
For other eligible orders, an appropriate resolution may include replacement components, a replacement product, an exchange, a repair solution, or a refund.
A manufacturing defect does not include damage resulting from misuse, modification, improper cleaning, improper storage, accidents, normal wear, or use inconsistent with the product instructions.
Incorrect Products
If you receive a product different from what you ordered, contact support@artistsaver.com.
Do not return the incorrect product until we provide instructions.
We will work with you to correct the order and will cover reasonable return shipping when the error was ours.
Exchanges
If you would like to exchange an eligible product, contact support@artistsaver.com.
Exchange availability depends on current inventory.
In some situations, the simplest process may be to return the original eligible product for a refund and place a new order.
Founding Painter preorders are not eligible for voluntary exchanges based on preference or change of mind. Approved damaged, defective, nonfunctional, or incorrect Founding Painter orders will be handled according to the replacement provisions in this policy.
Refunds
Once an authorized return for an eligible non-final-sale purchase is received, we will inspect the returned product and determine whether it meets the requirements of this policy.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow time for your bank, credit card issuer, payment provider, or other financial institution to process and post the refund after it has been issued.
We cannot issue a refund to a different payment method simply because the original payment method is no longer preferred.
Founding Painter preorders are not eligible for refunds based on change of mind, except where a refund is required by applicable law.
Partial Refunds
In limited circumstances, a partial refund may be appropriate for an otherwise eligible non-final-sale return when the returned product is missing components, accessories, or packaging, or has suffered damage that was not present when it was delivered.
We will review such situations individually and communicate any adjustment before completing the refund when reasonably possible.
This provision does not limit rights that cannot legally be waived.
Sale and Promotional Purchases
Products purchased during an Artist Saver launch promotion, sale, or other advertised promotional offer are eligible for return under the applicable return terms unless the product is clearly identified as final sale before purchase.
The Founding Painter preorder is expressly designated as final sale for change of mind.
A refund for any other eligible promotional purchase is based on the amount actually paid by the customer, not a regular, post launch, or compare-at price.
Preorders and Backorders
Preorder, backorder, or advance purchase terms may differ by offer and will be disclosed before purchase.
Founding Painter preorders are final sale for change of mind and cannot be voluntarily canceled once placed.
Other preorders or backorders may be eligible for cancellation before fulfillment if that option is disclosed at the time of purchase.
If we are unable to ship a preorder within a promised or legally applicable timeframe, we will provide any notice, consent request, cancellation option, refund, or other remedy required by applicable law.
Order Cancellations
If you need to cancel an eligible standard order, contact support@artistsaver.com as soon as possible.
We will make reasonable efforts to cancel an eligible order before fulfillment begins.
Once an eligible order has entered fulfillment or has shipped, we may be unable to cancel it. After delivery, any return request is governed by this policy.
Founding Painter preorders are final sale for change of mind and cannot be voluntarily canceled once placed, except where cancellation or refund rights are required by applicable law.
Refused or Undeliverable Shipments
If an order is returned to our fulfillment provider because delivery was refused or because an incorrect or incomplete address was provided, we will review the order after the shipment is returned.
Refusing delivery of a Founding Painter preorder does not convert the order into an eligible change-of-mind return or refund.
Additional shipping charges may apply if an undeliverable order must be shipped again.
Any refund, replacement, or other remedy will be determined according to this policy and applicable law.
Products That Cannot Be Returned
Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, we may decline returns for:
• Founding Painter preorders designated final sale
• Products returned more than 30 days after delivery
• Products containing paint, solvents, mediums, oils, or other residue
• Products damaged through misuse or improper handling
• Products that have been materially altered or modified
• Products missing significant components
• Products not purchased directly from ArtistSaver.com
Products purchased from another retailer must generally be returned through the retailer where they were purchased, subject to that retailer's policies.
Purchases Made at Fairs, Events, or Through Shopify POS
Artist Saver products purchased directly from Halico Art, LLC at a fair, art event, trade show, demonstration, or other in-person event using Shopify Point of Sale are generally covered by the return terms disclosed for that purchase.
Proof of purchase may be required.
Unless an in-person purchase is specifically designated final sale before purchase, eligible purchases may be covered by the standard return provisions in this policy.
If the purchase can be located in our Shopify order system, contact support@artistsaver.com before returning the product.
Refund Timing
After an approved refund has been submitted, the time required for the funds to appear in your account depends on your payment provider or financial institution.
If you have received confirmation that a refund was issued but it has not appeared after a reasonable processing period, contact your payment provider first and then contact us if additional assistance is needed.
Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded or waived.
Where applicable law provides greater rights than this policy, those legal rights will apply.
Changes to This Policy
Halico Art, LLC may update this Return and Refund Policy as our products, fulfillment arrangements, launch offers, business operations, or legal requirements change.
The current version will be published on ArtistSaver.com with the updated revision date.
Contact Us
For returns, replacements, refunds, damaged products, defective products, exchanges, or order cancellations, contact:
Halico Art, LLC
Artist Saver
1621 Central Ave., #9960
Cheyenne, WY 82001
United States
Email: support@artistsaver.com
Phone: 307-342-6969
Website: ArtistSaver.com
Please contact us before sending any product back. The authorized return address may be different from the business address above.